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Online Course FAQ

Please note the following:

  • Make sure that you have a sustained high speed internet connection of at least 750 kbps. Check your internet connection speed here:
  • If you find that your connection is slow and you are on a wireless connection, consider switching to a wired connection.
  • Make sure you have the latest version of Flash installed on your computer. To see which version you have installed, go to this link: If you need to install or upgrade Flash you can download it from:
  • Make sure not to share your password with anyone else. If your account gets compromised or there is simultaneous viewing on your account, the account may be locked.
Please call Test Masters at (800) 910-3926 if you have any questions.