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MAKE-UP POLICY

  • If you have to miss a class, make-ups are easy and flexible! Here is what you need to know:
    • You can make up any missed class with any other live course or you can make it up via an on-demand online HD video.
    • The class topics are independent from one another and can thus be done in any order: missing earlier classes won’t affect you for later classes. You could even do the course backwards.
    • You just want to to get all the topics in before your actual exam date.
    • You have sixty days after the last day of your course to make up any missed classes.
    • You can schedule live make-ups by either calling us or by logging into your online account at www.testmasters.com and then clicking on Make-Up Center.
    • The step-by-step instructions to schedule live make-ups through your account on our website HERE.
    • The earlier in your course you schedule the make-ups, the more make-up options you will have.
    • If none of the make-up options work for you, you can either wait for more make-ups to be released (usually every two to three weeks) or you can call us to request an on-demand online HD video for the missed topic. You can watch the issued videos as much as you want for two weeks.
    • It is not possible to schedule make-ups prior to your course starting. Different courses have different topic orders, and the topic order is not finalized until the start of the course,
    • The exception is the first day – which is always Exam 1.
    • If you are missing the first day (Exam 1), you can make it up in one of four ways:
      • 1) you can make it up with the first day of any other course (need to schedule through our office)
      • 2) you can come to our main office during office hours and we can privately administer the test to you
      • 3) we can email you the test along with a proctoring video and you can do the test on your own
      • 4) you can substitute any previous official test score in place of the first test
    • Students are limited to four free make-ups with additional make-ups costing $30 each, but holidays, emergencies, and sicknesses do not count towards that limit.
    • For any questions, please call TestMasters at 281-276-7777.