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Need to Miss a Class? Make-Ups Are Easy and Flexible!

If you miss a class topic, you have two options to make it up:

  1. Attend any other live course (in-person or Zoom) for the missed topic
  2. Watch an on-demand HD video for the missed topic

How Make-Ups Work:

  • Class topics are independent and can be completed in any order. Missing an earlier class won’t affect your progress.
  • You must complete all make-ups within 30 days after your course ends. Need more time? Call our office to request a one-time 30-day extension (subject to management approval).
  • Schedule live make-ups by logging into your account at www.testmasters.com and clicking on the Make-Up Center.

Guide to Scheduling Live Make-Ups Via Your Online Account

Tips and Guidelines:

  • Make-ups cannot be scheduled before your course begins, except for Day 1 (Exam 1) – which is always the same for all courses.
  • The earlier you schedule, the more options you’ll have. New make-up dates are added every 2–3 weeks.
  • You do not need to call us and let us know you will be missing a class. You can easily schedule a make-up for a class after you have missed it.
  • If no current make-up options work for you, request an on-demand HD video for the missed topic (viewable for 14 days, unlimited times). Need more time? Call our office to request a one-time 14-day extension (subject to management approval).

If you miss the first day (Exam 1), you can:

  1. Attend the first day of any other course (must schedule beforehand through our office)
  2. Take the test privately at our main office during office hours
  3. Do the test at home. Students can either pick up a hard copy of the test or request a proctoring video loaded into their account. In the case of the latter, the test is attached underneath and must be done on-screen.
  4. Substitute a previous official test score

Make-Up Limits:

  • You receive four free make-ups per course. Additional make-ups are $39 each. However, if you joined your course late, missed classes prior to when you joined do not count towards the make-up limit.
  • Students must sign up online before attending a make-up without exception.
  • Holidays, emergencies, and illnesses do not count toward your free make-up limit.
  • If you attend only part of a class, you can request a video make-up for the missed portion which will count as a make-up. However, if you attended any part of a live class, you may only make up the missed part by video—not by attending another live class for that particular topic.
  • Students that sign up for a make-up and then subsequently miss it, can request for a one-time exception to redo the make-up if available (subject to management approval).
  • All make-ups must be completed prior to the actual exam date to maintain our guarantee for score improvement.

If you have any questions, please call TestMasters at 281-276-7777.